1. The paper “jams” or “bites” inside the printer. What can I do?
A: Make sure to center and align the hekto tattoo 216 sheet in the printer, otherwise the sheet will tilt towards either end and cause the paper to tear or jam.
2. The prints have wrinkles or streaks, what can I do?
A: When printing be sure to hold both sheets (inked sheet and white sheet) to avoid wrinkles in the Hekto tattoo 216 paper.
3. The paper feeds, but the ink does not transfer onto the paper. What can I do?
A: Make sure that the sheet of Hekto tattoo 216 paper is positioned with the white side facing up.
A: Make sure to remove the brown sheet of Hekto tattoo 216 paper sandwiched between the white sheet and the inked sheet.
A: Make sure the stencil is not too faint or grayscale, try darkening the image.
A: Make sure you have the latest driver installed on your computer.
A: Make sure to adjust the print properties:
Note: Hekto tattoo 216 paper requires specific temperature settings.
The steps to follow are as follows:
1.1 File> Print> Select Printer> Printer Properties> Advanced Options> Density: 10> OK>.
1.2 File> Print> Select Printer> Printer Properties> Advanced Options>> Two Layer Mode: Enable> OK> OK
4. The image is not flipped/mirrored when printing, what can I do?
A: Select flip the image in the options screen choose “Flip Horizontally” or “Flip Vertically” depending on the orientation of the image mainly in text.
5. Do I have to use a full sheet of thermal paper to print any template?
A: It is not necessary to use a full sheet of Hekto tattoo 216 paper when printing a stencil. Depending on the size of the image you intend to print, you can choose where to place the image on the paper before printing. We recommend that you use the preview function before printing to see where the image will appear on the paper.
6. What certifications does Hekto tattoo 216 paper have?
A: Gluten free (Elisa)
Bioavailability of heavy metals (NOM-252, EN 71-3)
Toxicological risk assessment (TRA)
Dermal irritancy (MGA 0515, NOM-039)
7. What happens if I replace the white sheet that comes attached to Hekto tattoo 216 paper?
A: It may reduce the efficiency of hekto tattoo 216 paper, as the other papers are usually waxed.
8. What happens if I don't adjust my thermal printer settings?
A: The thermal paper will not work or will perform poorly, to avoid this we recommend reading the instructions for using Hekto tattoo 216 paper.
9. Can hekto tattoo 216 paper cause any allergic reaction on the skin?
A: It is recommended to perform a skin allergy test, which can be found in the “precautionary notes”.
10. Which printers are compatible?
Brother PJ-763
Brother PJ-763MFi
Brother PJ-773
Brother pocket jet 6 plus
Brother PJ-723
Thermal tattoo copier
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